Refunds and cancellation

The trial is free, you can cancel any time, and you get a full refund if you ask within 14 days of starting a subscription or of a yearly renewal.

Free trial

Every new account gets 7 days of Pro, with no card needed, so nothing is charged and there's nothing to refund. When the trial ends, the VPN and Smart DNS stop until you choose a plan.

If you subscribe during the trial, the first payment is taken that day, and your 14 days start the day after.

Refunds

We refund the full amount, no reason needed, if you ask within 14 days of:

• the first payment of a new Pro subscription, monthly or yearly, including when you subscribe again later
• a yearly renewal

The 14 days start the day after the payment.

Monthly renewals aren't refunded. Cancel before your next renewal date instead: the app shows it under Settings > Account.

When we refund a subscription, we cancel it too, so it ends straight away.

If you were charged twice for the same thing, we refund the extra payment whenever you tell us.

Your legal right to cancel

UK law (the Consumer Contracts Regulations 2013) gives you 14 days to cancel a service you buy online, starting the day after you buy it. Lagvolt starts working as soon as you pay, and if you cancel within those 14 days, you get the whole payment back, even for the days you used.

So this policy gives you at least what the law does, and adds yearly renewals. Nothing here reduces your rights as a consumer. For example, under the Consumer Rights Act 2015, if the service isn't as described, you can ask us to put it right, or for money back if we can't.

To cancel, tell us clearly, for example by email to support@lagvolt.com. You can use this wording, but you don't have to:

To [Company legal name], [Registered office address], support@lagvolt.com:
I cancel my contract for Lagvolt Pro.
Ordered on: [date]
Name: [your name]
Email address on the account: [your email]
Date: [today's date]

Canceling

Cancel any time in the app: Settings > Account > Plan > Manage. That opens your billing page at Stripe, our payment processor, where you can cancel Pro.

After you cancel, you keep what you paid for until the end of the current period, and you won't be charged again. Canceling on its own doesn't refund the current period, so if the payment qualifies, ask for a refund as well.

Uninstalling the app doesn't cancel your subscription. If you can't open the app, email support@lagvolt.com and we'll cancel it for you.

How to ask for a refund

1. Email support@lagvolt.com from the email address on your Lagvolt account (the app shows it under Settings > Account).
2. Say which payment it's about. The date and amount are enough.

We send the refund within 14 days of your request, back to the card or payment method you paid with, through Stripe. Your bank then usually takes a few business days to show it, sometimes longer.

Prices are in US dollars and include any VAT or sales tax we have to charge, and refunds are paid in US dollars too. If your bank converted the payment, the amount you get back may differ a little because of exchange rates.

Chargebacks

If a charge looks wrong, please email us before you dispute it with your bank. We can refund you directly, which is usually quicker than a dispute. You can still go to your bank at any time.

Questions

Email support@lagvolt.com. This policy is part of our terms of service.